FAQ

I want to create custom tags for me or my business?
Unfortunately, we can not create single custom products. Although if you like multiple travel tags (minimum order quantity is 100) for your business, please reach out to nastockcompany@gmail.com.

What methods of payments are accepted?
We accept payments by credit card (Visa, Mastercard and American Express, and Discover), Paypal, Shop Pay, Apple Pay, Google Pay and N/A Stock Company issued gift cards.  We do not accept pre-paid cards.

What is this extra transaction I see on my credit card statement?
As we are based in Toronto Canada, if you are ordering from a different country, your credit card company may charge you a foreign transaction fee.  Each credit card company charges something different so please check their terms and conditions for more information. That fee does not go to us.

Why do you accept tips?
It's important to us that we give back to our community as our community has supported us since day one.  The tips that we receive from you all are an additional donation that goes to charity.  

How long will it take my order to be shipped?
All orders are processed and shipped within 2 business days unless the specific product description states otherwise.  The customer is emailed a tracking number when the order ships only if the shipping option chosen at checkout provides tracking. 

International delivery can take up to 5-21 days after it is shipped.  These timelines depend on your country's processing, customs, and delivery protocols.

Orders made outside Canada, duties and fees are the responsibility of the customer and not N/A Stock Company. 

Find more details about shipping here.

My address is wrong. can I change my address?
Our seller and buyer protection policies do not allow for address changes.  Please double check the address before completing the order at check out, making sure apt, unit, or suite numbers are included.  If an address was entered in error, please email nastockcompany@gmail.com with the order number and correct shipping address.  Please note, we cannot edit/cancel orders once they have been shipped.  Refunds will not be given and you will need to pay for shipping again once and only if we receive the product in return.  This process can take awhile.

How can I cancel my order?
Order cancellation requests should be made as soon as possible as some orders may ship the same day.  We are unable to cancel orders which have been shipped and are en route to the customer. 

I received my tracking number but it’s not updating, could you look into it?
Tracking numbers can take up to 48 hours before updating.  If an unusual amount of time passes before showing an update, please contact us at nastockcompany@gmail.com

My package says ‘delivered’ but I do not have it, where is it?
Shipping couriers scan packages "delivered" after the mail carrier delivers.  If you received a "delivered" status but believe it is has not been delivered, please follow up with the local USPS postal delivery personnel or post office for further information.  We also suggest following up with persons in the home, residential complex, etc. who may have retrieved the item on your behalf.  

N/A Stock Company is not liable for packages not received when marked delivered.  No refunds or store credits will be offered.

I made a mistake on my order. can I change the product or add items to my current order?
Please email us at nastockcompany@gmail.com as soon as possible.  We may be able to edit or cancel the order so you may place a reorder.  If you received free shipping due to hitting the minimum order amount and asked to remove products which brings the total down, shipping costs will be applied accordingly.  Please note, we cannot edit or cancel orders once they have been shipped. 

Do you restock items once sold out?
In most cases we do not, however there are situations where we have a limited restock.  All release and restock information is sent via our mailing list and social media and sms.  We suggest signing up for the mailing/sms list or follow @nastockcompany on IG for product re-release updates.  

Does N/A Stock Company accept refunds?
We maintain a strict no refund policy.  Refunds are not allowed unless it is due to a merchandise defect.  All claims must be made within 5 days of delivery.  Any claims outside of this timeframe will not be accepted, no exceptions.  Please contact us at nastockcompany@gmail.com and provide an order number and a detailed explanation of the issue.  Refund requests are handled on a case by case basis. 

Can I make an exchange/item return?
N/A Stock Company will gladly offer an exchange/item return in the form of store credit, only. 

Exchange/item returns are available within 5 days of delivery.  Customer must contact us at nastockcompany@gmail.com - within this time frame to make the request.  Please include the order number and reason for the request.  Items must be in new and undamaged condition.  Customer is responsible for all shipping costs to return item(s) to N/A Stock Company. 

Please allow 3 business days to process packages received.  After processing, the store credit code will be emailed to the customer.  The store credit will only include the cost of the item(s) and any applicable taxes paid.  Initial shipping charges are not credited.  Store credit does not expire and can be used towards any future purchase. 

How do I contact someone at N/A Stock Company? 
All inquiries can be sent to nastockcompany@gmail.com.  Please allow up to 24 hours to respond to email correspondence.  Emails are answered between 9:00 a.m. - 7:00 p.m. EST.  Emails received on holidays will be answered the next business day.  If the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.  Please note, sending multiple emails with different messages, may slow down the response time.  We encourage customers to send one message per order inquiry.