Shipping

SHIPPING

N/A Stock Company ships out of Toronto Canada. 

Orders outside of Canada are shipped through a private courier called Stallion Express.  They deliver the packages over the US border and are then relayed to USPS, APC or POST NL. 

**Note - Due to the pandemic, delays caused by the postal service may occur and N/A Stock Company will not be liable for any late deliveries**

CANADA

  • Rates available at checkout
  • Standard letter mail does not include tracking
  • Free over $40USD.  Expedited with tracking
  • Carrier: Canada Post
  • Expected delivery time once the order has been processed: 1-3 weeks for standard letter mail.  3-7 days for expedited.

USA 

  • Fees: $4.49USD
  • Free shipping over $35USD
  • Carrier: USPS
  • Expected delivery time once the order has been processed: 5  to 7 days
  • Tracking provided

INTERNATIONAL

  • Rates available at checkout
  • Free shipping over $35USD to the UK, France, Germany, Japan and Singapore and
  • Carrier: Canada Post, APC or POST NL
  • Expected delivery time once the order has been processed: 6 to 21 days
  • Tracking provided for APC or POST NL

TERMS

  • Order process: 1 to 2 business days (Monday to Friday).
  • Additional time can be added depending on stock availability and peak shipping seasons.
  • For all packages returned to sender due to wrong address or refusal of package, shipping and handling fees are the customers responsibility and they will be charged accordingly.
  • Any inquiries about shipping please track your package according to your location with USPS, APC, POST NL or Canada Post.
  • If you have no tracking please send an email to nastockcompany@gmail.com with your order number clearly indicated in the title and we will get back to you within 1-2 business days.

**Please take note that as we are currently taking extra precautions in maintaining strict health and safety regulations in accordance to Governmental recommendations, there might be some slight delays.

    LOST/STOLEN/DAMAGED PACKAGES

    N/A Stock Company is not liable for any items lost (wrong address given), stolen (marked delivered yet not received), or damaged during shipment. Postal Service holds full responsibility upon departure from N/A Stock Company shipping facility.  

    • Customers are advised to file a loss/damage claim directly through the Canada Post, USPS, APC or POST NL. N/A Stock Company will provide all necessary information needed to facilitate the claim, but will only initiate filing a claim if deemed a human clerical error on behalf of the retailer. Due to liability of postal service, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed.
    • Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.