Frequently asked questions

FAQ

COVID-19 SHIPPING UPDATE: A note from Canada Post

Canadians are shopping more online while they’re isolating at home, which means we’re processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. The large volumes and additional safety measures for our employees – including physical distancing inside facilities that were never designed for keeping people two metres apart – mean it is taking longer to process parcels.
We are working hard to serve our customers while doing so in a responsible manner. The safety of our people and the communities we serve must come first.We are advising Canadians across the country to expect delays with their parcel deliveries due to Christmas-level volumes we’re experiencing and important safety measures we’ve taken to protect our people. We recognize this has an impact on your business and your customers, so we want to keep you informed and also explain the reasons for these delays.

 

In this case please allow for

1-4 weeks shipping within Canada

1-5 weeks shipping from Canada to United States (Partial tracking and full tracking now available with USPS)

4+ weeks shipping from Canada to Overseas. 

Email Support: nastockcompany@gmail.com
Monday-Friday: 9:00 am - 9:00 pm EST we typically try to respond in 1 hour

Do you ship internationally?

Yes we do.  Rates are determined at checkout.

Will there be duties when shipped outside Canada?

There might be duties and it is up to the buyer to pay for it. 

How long will my pre-order take?

If you have pre-ordered a product, we estimate about 3-5 weeks before we can begin shipping. Shipping time may vary depending on when you have pre-ordered within this time frame. 

I want to create custom travel tags for me or my business?

Unfortunately, we can not create single custom products. Although if you like multiple travel tags for your business, please reach out to nastockcompany@gmail.com

As you may have noticed, our shipping prices have slightly increased. 

We try to keep our shipping costs as low as possible. The best way we can do this is by shipping standard mail. 

Where can I buy N/A Stock Company products?

You can purchase N/A Stock company products from nastockcomapny.com. We periodically join local pop-ups and hope to be at a retail pop up near you. 

What are N/A Stock Company business hours?

We're here for you 9am-7pm EST (Monday - Friday). Email us at nastockcompany@gmail.com  or get in touch via Facebook messenger! Even if you just want to say hi :) 

Order Questions

Have a question about your order?  

Email nastockcompany@gmail.com with your order number in the subject line

How can I check the status of my order?

We’ll keep you updated via email and we’ll send the tracking number (if available) as soon as it ships so you can check the status and see when it will arrive. We use Canada Post and FedEx to ship all orders in the Canada and Canada Post, UPS and FedEx internationally. If you need to make a change to your address, please contact customer service at nastockcompany@gmail.com before your order ships to make sure it arrives at the right place.

Can I cancel my order?

Please contact us at nastockcompany@gmail.com as soon as possible if you would like to cancel your order. 

How do I track my order?

If you have opted in for standard shipping, this will NOT include a tracking number and can typically take between 3 - 10 business days. If you would like tracking we offer the best shipping rates with Canada Post, UPS and FedEx. 

Can I return a custom order? 

We do not accept returns of custom products.

What happens if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

I entered in the wrong address, what do I do?

Contact nastockcompany@gmail.com immediately.  In some cases, we may be able to change the address for you if your order hasn't already been processed.  

There is a problem with my shipment, what do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an up-charge. N/A Stock company is not responsible for paying this up-charge. To avoid the up-charge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

My order never arrived. Lost or stolen shipments.

N/A Stock Company is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (Canada Post, UPS or FedEx). Once your claim has been filed, please contact us directly at nastockcomapny@gmail.com with information regarding your situation and your claim number.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information.

Where are you guys located?

Toronto, Ontario, Canada

What type of Payment does N/A Stock Company accept?

We accept all major credit cards – Visa, MasterCard, American Express, PayPal, Shopify Pay, Apple Pay, Google Pay. We also accept Canadian, USD, Australian and Japanese Yen currencies. 

Contact Us

nastockcompany@gmail.com